Frequently Asked Questions2019-02-11T14:42:40+00:00

Frequently Asked Questions

To prevent unnecessary waiting times on a question you may have, I have compiled a list of the most frequently asked questions below. If you still have a question that needs answering please Contact Me and I will aim to reply within a couple of hours.

Do you sell any other sizes?2018-03-12T09:50:46+00:00

Yes I can print many different sizes. Please Contact Me with your request and I will happily give you a quote.

How do you work out your pricing?2018-03-12T09:41:57+00:00

Very good question. Each photographer is different, but many base their pricing structure on the following:

Equipment

Some photographers have more expensive kit than others. They factor this in to the price they would like to achieve for a print. This should reflect the quality of the image. My entire kit is not far of £10,000.

Travel

To get the image you like, I will have no doubt clocked up many miles in my car. That involves fuel, wear and tear and accommodation for the night.

Time

When you view images on the net, it is very easy to assume that a photographer can just step out of a car and drop on a perfect image 1st time. 99% of the time this is not the case. An image may take several attempts in different conditions to get the final image. It may involve hours of grueling hiking up a mountainside in awful conditions. Then there is the time spent on the computer in Lightroom and Photoshop tweaking the image to get that desired result.

Production Costs

Then there is the manufacturing costs that my suppliers charge to produce the print. These aren’t the cheapest on the internet. Rather they are carefully chosen companies that provide the best quality product that I am after when selling my prints online.

Finally . . . . my profit margins

On top of all the costs associated with a single image, I then add my percentage of profit that I would like to make it all worthwhile. As I write these FAQs I have been working tirelessly for hours and hours and hours building my new website. I have hardly been out taking any new images. Hopefully all the hard work will pay off in the months to come. I am not in it to create a full-time job like many photographers. Rather, I just want to find satisfaction in the fact that someone like you would like to spend their hard earned money on my photography. As well as contribute my share to the household running costs and not leave it entirely to my amazing wife.

In conclusion . .

I know that I may not be the most famous photographer in Britain, and sadly I haven’t won any awards just yet (Maybe Best Dad 2017 in my own household). However, if you shop around you will notice that like for like for the product offered I am very competitive. I also feel that with the help of my Canon 5dsr (50.6mp camera) I do offer some excellent image quality that would easily rival any similar images you may find out there.

Is my private information protected?2018-03-12T09:15:18+00:00

Yes it is. Please check out my Privacy Policy for more information.

What payment methods do you accept?2018-03-12T09:12:57+00:00

I accept Paypal. This is a very safe and secure way for both parties to transfer money. I also accept direct bank transfers, as well as personal cheques made payable to Chris Smith.

How do I place an order?2018-03-12T09:10:25+00:00

1 – Navigate to the image that you want to buy
2 – From the drop down boxes, choose the type of print you want from the following:

  • Print Type
  • Paper Type
  • Print Size

3 – Add to basket
4 – View basket
5 – Proceed to checkout
6 – Fill in the necessary fields
7 – Choose payment method
8 – Complete order

What is your Returns policy?2018-03-09T11:58:35+00:00

Please check out my Returns Policy page. It all sounds very formal, but it is there to cover myself and more importantly, make you aware of how things stand with regards to Custom Made products and buying them online.

When can I expect my order?2018-03-09T11:21:22+00:00

Please check out my Shipping Information page.

What are your shipping costs?2018-03-09T11:19:00+00:00

To keep things simple I offer a low flat rate shipping cost of £5.99. This means that you can order as many prints as you like for the same flat rate. This price takes into account packaging and delivery costs.

How do I pay?2018-03-09T11:08:27+00:00

For payment, we use a secure PayPal gateway. This allows you to pay using your credit or debit card as well as the option of your PayPal account. You can also pay directly into my bank account. The details will be visible once you have placed an order, and will also be sent in your order confirmation email. I also accept personal cheque. Made payable to Chris Smith. This method will increase the waiting time as I will not be able to process the order until payment has cleared.

How is the product packaged?2018-03-09T11:02:37+00:00

Canvas Prints are packaged in layers of bubble wrap and a bespoke white box. Larger or multiple canvas orders come in a bespoke brown box. Print Only orders under 400mm x 600mm are sent flat, packaged in a clear bag and bespoke box. Larger prints are rolled, packaged in a clear bag and double-strength cardboard tube. Framed Prints are placed in bubble wrap and then fitted into their own custom made double strength cardboard boxes. Please be aware that my printing labs may alter their packaging as they see fit.

Do you ship internationally?2018-03-09T10:54:34+00:00

At present the website is not configured to accept international orders. Please contact me with your request and I can look in to the pricing and services available for your country.

What hours can I get hold of you?2018-03-09T10:50:58+00:00

With the help of technology I can reply to emails pretty quickly. Even outside of the usual 9 to 5 hours. If I am not out in the Scottish highlands taking photos then I aim to reply within 2 hours to any queries.

What dimensions are the Oak frames?2018-03-12T10:00:22+00:00

There are 2 types. One is 22mm wide and 22mm deep. The other is 33mm wide and 26mm deep. Feel free to check out my Framed Oak Print information page for more details.

What size canvas can I buy?2018-03-12T09:56:11+00:00

I currently advertise the following sizes:

14 inch x 22inch

20 inch x 30 inch

32 inch x 48 inch

Please Contact Me if you require a different size and I will a happily provide a quote, thanks.

When will I get my order?2018-03-12T09:53:16+00:00

From the day you pay, it will take between 2 and 7 working days depending on what you have ordered. Please look at my Shipping page for a more in depth explanation.